Emily G., Austin, TX
Real Patient Review submitted through SleepSomatics online quality assurance system on June 30, 2017 2:21 PM:
The gentleman at the desk (does this poor guy ever have time off? He's always there!) is WONDERFUL. Always helpful, polite, and efficient. So glad he seems to be the only employee, because you couldn't have a better one!
SLEEPSOMATICS RESPONSE: Thank you for your feedback. As this is a sleep clinic and sleep lab, we find that patients are more comfortable if they are scheduled with the same clinician for repeated services. We only schedule one patient at a time for all appointments. So while there are members of our clinical team in-clinic during your appointment, you have only worked with one, Joshua, to ensure your issue was resolved with minimal disruption during your stay with us. This consistency is one of the ways we maintain a comfortable, relaxed sleep environment. We are glad to hear Joshua was able to help you!
